Store Policy

At EB APPAREL, our customers are at the heart of everything we do. We are committed to providing exceptional customer care and ensuring your satisfaction with our products and services. Our Customer Care Policy outlines our approach to addressing your needs, concerns, and feedback:

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1. Customer-Centric Approach:

• We prioritize your needs and strive to offer a delightful shopping experience. Our team of dedicated customer care representatives is available to assist you promptly and courteously.

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2. Communication Channels:

• We offer multiple communication channels for your convenience. You can reach our customer care team through email at ebapparel.shop@gmail.com or by calling our toll-free number at 647-688-7334. Additionally, our website features a live chat option during business hours for real-time support.

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3. Timely Response:

• We understand the importance of quick responses. Our goal is to acknowledge your queries and concerns within 24 hours on business days. If there are any delays due to high volumes, rest assured that we are diligently working to address your needs.

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4. Product Assistance:

• Our customer care representatives are well-versed in our product offerings. They are ready to assist you with product inquiries, sizing guidance, and any additional information you may need to make an informed purchase decision.

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5. Order Status Updates:

• You will receive regular updates on your order status. Once your order is processed and shipped, we will provide you with a tracking number, allowing you to monitor your package's journey until it reaches your doorstep.

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6. Returns and Exchanges:

• Our return policy is designed to ensure your satisfaction. If you encounter any issues with your purchase, our customer care team will guide you through the return or exchange process, making it as smooth as possible.

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7. Feedback and Suggestions:

• We value your feedback and suggestions as they help us improve our products and services. Whether it's praise, constructive criticism, or ideas for new designs, we welcome your input and strive to incorporate it into our future endeavors.

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8. Resolving Issues:

• In the rare event of an issue or concern, we are committed to resolving it to your satisfaction. Our customer care team will work diligently to address any problems you encounter during your shopping experience with us.

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9. Thanking Our Valued Customers:

• As a token of appreciation, we may occasionally offer special promotions, exclusive discounts, or loyalty rewards to our valued customers as a gesture of gratitude for your support.

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10. Continuous Improvement:

• We are constantly striving to enhance our customer care services. Your valuable feedback helps us identify areas for improvement and ensures that we maintain the highest standards of service excellence.

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At EB APPAREL, we believe that our success is built upon the satisfaction of our customers. We are dedicated to creating a positive and memorable experience for you with each interaction. Should you have any questions, concerns, or require assistance, please do not hesitate to contact our customer care team. Your happiness is our priority, and we are here to assist you at every step of your journey with EB APPAREL. Thank you for choosing us as your anime-inspired fashion destination!