top of page

Shipping & Returns

Shipping Policy

EB APPAREL Shipping Policy

Thank you for choosing EB APPAREL! We are dedicated to providing you with exceptional anime-inspired fashion and ensuring a seamless shopping experience. Below is our comprehensive shipping policy to keep you informed about our delivery process:

​

1. Free Shipping on Orders Above $50:

  • For all orders with a total value of $50 or more, we are pleased to offer free standard shipping. This applies to both domestic and international orders, enabling you to enjoy our products without any additional shipping charges.

​

2. Pre-Orders:

  • If you place a pre-order for any of our exclusive items, please note that the estimated delivery time is approximately 3 to 4 weeks (Lead time included) from the pre-order closing date. Pre-orders allow us to offer unique and limited-edition products, and we appreciate your patience as we ensure the utmost quality before dispatching your order.

​

3. Stock Orders:

  • For products that are currently in stock, we strive to process and ship your order within 1 to 3 business days. Once shipped, the delivery time will depend on your location and the chosen shipping method.

​

4. Shipping Methods:

  • We offer various shipping methods to cater to your preferences and urgency. During the checkout process, you can select the shipping option that best suits your needs. Please note that delivery times may vary depending on your location and the chosen shipping method.

​

5. Order Tracking:

  • We provide order-tracking services for all shipments. Once your order is dispatched, you will receive a tracking number via email or SMS. This tracking number allows you to monitor your package's progress and estimated delivery date.

​

6. International Shipping:

  • EB APPAREL is proud to serve customers worldwide. For international orders, please be aware that customs duties, taxes, or additional fees may be applied by your country's customs authorities. These charges are beyond our control, and we advise you to familiarize yourself with your local customs regulations to avoid any potential surprises.

​

7. Split Shipments:

  • In some cases, if your order includes multiple items, they may be shipped separately to expedite delivery. Rest assured, you will receive the tracking details for each package.

​

8. Order Delays and Issues:

  • While we strive to deliver your order within the estimated timeframe, please understand that unforeseen circumstances (e.g., weather conditions, customs delays) might cause slight deviations from the estimated delivery date. If you experience any issues or concerns regarding your shipment, please don't hesitate to contact our customer support team. We are here to assist you throughout the process.

​

9. Incorrect Shipping Information:

  • To ensure timely and accurate delivery, please provide us with the correct shipping address during checkout. EB APPAREL will not be held responsible for delays or non-delivery resulting from incorrect or incomplete shipping information provided by the customer.

​

10. Further Assistance:

  • If you have any further questions or require additional assistance regarding our shipping policy, please don't hesitate to reach out to our customer support team at ebapparel.shop@gmail.com or call our number at 647-688-7334.

​

Thank you for choosing EB APPAREL. We look forward to serving you and enhancing your anime fashion journey!

Return & Exchange Policy

EB APPAREL Return Policy

At EB APPAREL, we take pride in delivering high-quality anime-inspired fashion. If, for any reason, you are not entirely satisfied with your purchase, we are here to assist you with our hassle-free return policy. Please review the following guidelines for returns and exchanges:

​

1. Eligibility for Returns and Exchanges:

  • We accept returns and exchanges for products that meet the following criteria:

    • The item is in its original condition, unworn, and free from any signs of damage or alteration.

    • The product is returned within 15 days from the date of delivery.

    • The item is accompanied by its original packaging and all tags are intact.

​

2. Non-Eligible Items:

  • Certain items are exempt from our return and exchange policy for hygiene and safety reasons. These include:

    • Undergarments, including lingerie and intimate apparel.

    • Earrings and other pierced jewelry.

    • Items marked as final sale or clearance.

​

3. Return Process:

  • If you wish to initiate a return, kindly follow these steps:

    • Contact our customer support team at ebapparel.shop@gmail.com within 15 days of receiving your order. Please provide your order number and a brief explanation for the return.

    • Once approved, you will receive detailed instructions on how to package and ship the item back to us. Please ensure secure packaging to prevent any damage during transit.

    • We recommend using a trackable shipping method to return the item, as we cannot be held responsible for lost or undelivered packages.

​

4. Return Shipping Costs:

  • For returns due to personal preference or non-defective reasons, customers are responsible for covering the return shipping costs. However, if the return is a result of a mistake on our part (e.g., the wrong item or size sent), we will gladly provide a prepaid return label.

​

5. Processing Time:

  • Once we receive the returned item and verify its condition, we will process the refund or exchange within 5 business days. Refunds will be issued to the original payment method used during checkout.

​

6. Exchanges:

  • If you wish to exchange an item for a different size or design, please indicate your preference during the return process. Exchanges are subject to availability. If the desired thing is out of stock, we will issue a refund for the returned item.

​

7. Damaged or Defective Items:

  • In the unlikely event that you receive a damaged or defective item, please notify us immediately, and we will arrange a replacement or issue a full refund, including return shipping costs.

​

8. Further Assistance:

  • If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer support team at ebapparel.shop@gmail.com or call our number at [647-688-7334].

​

Thank you for being a valued customer of EB APPAREL. We strive to ensure your utmost satisfaction with our products and service. Your support and feedback are invaluable to us as we continue to bring you exceptional anime-inspired fashion.

bottom of page